All of our repairs and devices come with a 12 month warranty to protect you against part failures that aren't your fault, see below for more details.

Repair warranty

• Part failure (of the replacement part) through no interference of an external body (you or 3rd party repairer).
• Manufacturer LCD/digitiser screen fault (i.e. Touch screen unresponsive 'has a mind of its own' or glass 'coming away' from the housing). PLEASE SCROLL TO THE BOTTOM OF THE PAGE ON HOW TO CLAIM.

What's not covered includes but is not limited to:

• Should you drop your device down the toilet or on the floor etc and smash the screen/damage the new part this would not be covered under warranty. 
  
• Your phone's chasis/housing being damaged or bent to the point that the new screen will not comfortably fit inside of it (you will be notified if this is the case at the time of repair).
• Causing pressure to, miss-use of and attempting to re-repair your screen or part will void it's warranty.
• Water damage
• Accidental damage
• Screen glass cracking/smashing
• Screen damage caused by a swelling/defective battery (this will push your screen up and cause the glass to come away from it's plastic bezel)
• Plus size models with 'touch disease' (this is a problem with the actual iPhone and is generally considered to be irreparable)
• Face ID & Touch ID: the repair of your screen will not break your Face ID or Touch ID function. If Touch ID or Face ID is already broken then it cannot be fixed. If Face ID fails post-repair, this is not due to the repair as if it was then it would be noticed at the point of repair due to Apple's system notification software features.
• We accept no responsibility for failure of components or parts unrelated to the specific repair undertaken on a device that manifest themselves at a later date.
• Back-light IC chip failure (very rare)-this is a motherboard malfunction that is beyond our control. The exact cause of back light failure is unknown but is often attributed to; power surge, non-apple charge leads, impact /shock to the device. Your back-light may already have been damaged at the point of you requiring a repair but is almost impossible to diagnose until it fails (whether that be before or after a screen repair)
• Selling your device post-repair: whilst we honor the warranty for any repair we make on a device rather than it's owner, we are not responsible for additional costs associated with returning the device to us for either assessment or replacement.
• Intermittent faults either beyond our scope of expertise or faults that are undiagnosable due to the complex nature of technology repairs are not covered by warranty.
• Motherboard chip failures (often caused by dropping or impacting the device) are not covered under warranty.
• Any service provided free of charge or 'at cost price' will not be covered by any warranty from iRepairs Hull.
• Rear glass repairs come with no warranty, we only guarantee that no other components on your device will be damaged during the repair process. Once you take receipt of your device post-repair you'll be asked to inspect it for your satisfaction. If you are not satisfied upon inspection we'll happily replace it again at no cost to you.
• Free or purchased screen protectors provided by iRepairs Hull do not make your device indestructible and do not come with any guarantee that your screen will not break even with one on.
  
• Using our service for repair of your device will invalidate your manufacturer's warranty unless stipulated in their own terms and conditions of sale or service.

Discount

• We offer discounts for NHS & other blue light service personnell. These discounts do not affect your statutory rights and repairs will be completed to the exact same standard, just a bit cheaper as our way of giving back! Percentage discounts are limited to the pound value of the percantage offered, ie loyalty card holders enjoy 10% off repairs upto a maximum discount of £10 and NHS discount of 15% is upto a maximum of £15 per repair. Additional repairs to the same device receive an automatic discount of £15 and in some cases can be much more depending on the exact nature and value of the repair.

Additional

• Once your device is repaired, payment is due in full. We will hold your device for a maximum of 12 weeks. After this period, if no reasonable attempt has been made to reclaim your device, we reserve the right to either reverse the repair and/or dismantle your device for parts to recoup losses incurred due to non-payment of your repair.

Device purchase warranty

This warranty does cover:

•  Faulty screen/LCD failure through no interference from an external body (i.e. You or a 3rd party repairer)
• Defective charge port
• Forward and rear facing camera failure
• Earpiece & loudspeaker failure
• Vocal microphone failure
• Battery life depletion to below 80% capacity within 12 months of purchase

This warranty does NOT cover:

• Liquid/moisture damage
• Poor battery life caused by inefficient charging or where foreign charge adapters have been used
• Poor changeability caused by inferior charge cables
• Accidental damage
• Loss
• Miss-use of or deliberate damage to the device
• Smashing/breaking your screen will invalidate your device's warranty

If your device is defective/faulty/not as described, we have a no quibble 14 day free return or replacement policy for a full refund. If you simply change your mind about your purchase, we will also accept returns upto 30 days from purchase & you will receive an 80% refund.

The item must be in it's original condition, reset to factory settings and have all iCloud / Google accounts removed. Items returned with locked accounts or with damage will not be accepted, all IMEI's are recorded to identify your device.

How to make a claim

We purchase only the best quality screens & parts on the market to ensure your complete satisfaction, that said however, we are not immune to the occasional faulty part caused by manufacturer error.
 If you think your part may be faulty please get in touch click the 'make a claim' button at the earliest opportunity and our friendly and professional technicians will work with you to get to the bottom of the issue as fast as possible and resolve it.
 Once a pre-diagnosis has been made we will arrange with you the best time to replace the faulty part. During this time it is imperative that you do not interfere with or damage the part as we cannot replace parts that are not in their original condition (ie a screen that was replaced a week prior to you getting in touch about a potential fault but you have since cracked/smashed it). Although this may seem unfair, please appreciate that we could not possibly replace every screen that is claimed to be faulty if it has a crack in it!

By allowing iRepairs Hull to repair your device you accept in full these terms and conditions of sale & service.